Game crashes when started

[x BILKO x]

For some reason, the game now crashes on start. I can't figure out a fix.

[boa13]

Can you provide a bit more details, so the devs have a better idea of what may be happening?

- What version of the game do you use? Steam? GOG? Bought from the website?
- What operating system do you use? Windows 7? 64-bits?
- What graphics card or graphics chip does your computer have? Did you make sure you drivers are well updated? This is a frequent cause of crashes.

[Matthew]

Please check your FTL installation folder. In it, there should be a subfolder labelled 'crashlogs' with some text files. Just post the contents of one or two of those.

Sorry about the problem! I hope we can get it working for you.

[x BILKO x]

I purchased from GOG. Running on windows 8 Surface Pro. When I first installed, everything ran great. Just suddenly stopped. I have not run any mods, and have tried reinstallation.


Stack Trace:

1 - 0x73d9b60e
2 - 0x73d8ec75
3 - 0x73dcde43
4 - 0x73dc792f
5 - 0x73dd4993
6 - 0x7437ef97 DrvSetCallbackProcs
7 - 0x77bfac3c RtlInitializeExceptionChain
8 - 0x77c71d8e RtlInitializeContext

[Matthew]

Two people emailed me with a similar problem with their Surface Pros. Assuming yours is also Windows 8 64 bit with an Intel HD 4000 integrated graphics card, then these drivers should work for you:

https://downloadcenter.intel.com/Detail ... pe=Drivers

If it's not Windows 8 64 bit with the Intel HD 4000, let me know your specs (or email me zasdarq@ftlgame.com a dxdiag dump) and I'll see what I can find for you.

They uninstalled their current drivers and then installed those and the game ran. Their drivers were already up to date (same version), but it still helped... because computers are unpredictable and odd

Let me know if it still won't run for you!

[x BILKO x]

It looks good! Thanks for the help. The auto install option from the link worked as well, for anyone else reading. I'll let you know if the impending Windows 8.1 update presents any other concerns as well.

Thank you!

[x BILKO x]

The game does work now, but I get an error message every time on startup and the game opens in a really small window. Also, the game will not allow for full screen anymore. The error message is for screen resolution.

[Matthew]

What's the default resolution of your system?

[dawgma]

i have the same problem, it opens a white window then immediately closes

Version = 1.03.1

Stack Trace:

1 - 0x63c70672 GetKtProcAddress
2 - 0x63cd1ca7 GetD3DKMTProcAddress
3 - 0x69070dfb DrvPresentBuffers
4 - 0x690d5317 DrvPresentBuffers
5 - 0x690aa3f0 DrvPresentBuffers

Version = 1.03.1

Stack Trace:

1 - 0x63160672 GetKtProcAddress
2 - 0x63cd1ca7 GetD3DKMTProcAddress
3 - 0x69070dfb DrvPresentBuffers
4 - 0x690d5317 DrvPresentBuffers
5 - 0x690aa3f0 DrvPresentBuffers

[Matthew]

@dawgma: Can you email me a dxdiag dump? (zasdarq@ftlgame.com)